PVIEvents

# Terms and Conditions

**Effective Date:** [Insert Date]
**Last Updated:** [Insert Date]

## 1. Agreement to Terms

Welcome to PVI Events (pvievents.com), operated by Perda Venture Incorporations Sdn Bhd ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website and venue booking services.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

## 2. Description of Services

PVI Events provides online venue booking services for halls, rooms, and event spaces throughout Malaysia. Our services include:
- Online venue browsing and selection
- Booking and reservation management
- Payment processing
- Customer support
- Event coordination assistance

## 3. Eligibility and Account Registration

### 3.1 Eligibility
- You must be at least 18 years old to use our services
- You must have legal capacity to enter into binding contracts
- You must provide accurate and complete information

### 3.2 Account Registration
- You may need to create an account to access certain services
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized use of your account
- You are responsible for all activities that occur under your account

## 4. Booking Terms and Conditions

### 4.1 Booking Process
- All bookings are subject to venue availability
- Booking confirmation will be sent via email
- We reserve the right to accept or decline bookings at our discretion
- Special requests are subject to venue capabilities and additional charges

### 4.2 Booking Confirmation
- Bookings are confirmed only upon:
- Receipt of required deposit or full payment
- Written confirmation from PVI Events
- Acceptance of these Terms and venue-specific conditions

### 4.3 Venue Information
- We strive to provide accurate venue descriptions and amenities
- Venue capacity, equipment, and facilities are subject to change
- Site visits are recommended before finalizing bookings
- Any discrepancies should be reported immediately

## 5. Payment Terms

### 5.1 Pricing and Fees
- All prices are in Malaysian Ringgit (MYR) unless stated otherwise
- Prices are subject to change without notice
- Additional charges may apply for extra services, equipment, or overtime
- All prices include applicable taxes unless stated otherwise

### 5.2 Payment Schedule
- **Deposit:** 50% deposit required to confirm booking
- **Balance:** Final payment due [X days] before event date
- **Additional Services:** Payable as arranged or on completion

### 5.3 Payment Methods
- We accept [list your accepted payment methods]
- All payments are processed securely through trusted payment gateways
- Currency conversion fees may apply for international payments

### 5.4 Late Payments
- Late payment fees may apply for overdue balances
- We reserve the right to cancel bookings for non-payment
- Outstanding balances may be referred to collection agencies

## 6. Cancellation and Refund Policy

### 6.1 Customer Cancellations
- **More than 30 days:** Full refund minus 10% administrative fee
- **15-30 days:** 50% refund of total booking amount
- **7-14 days:** 25% refund of total booking amount
- **Less than 7 days:** No refund (deposit and payments forfeited)

### 6.2 Force Majeure Cancellations
- Natural disasters, government restrictions, or other unforeseeable circumstances
- Full credit or alternative date offered
- Refunds considered on case-by-case basis

### 6.3 Company Cancellations
- If we cancel your booking, full refund will be provided
- We are not liable for additional costs or losses incurred

## 7. User Responsibilities and Conduct

### 7.1 Event Compliance
- Events must comply with all applicable laws and regulations
- Obtain necessary permits and licenses for your event
- Respect venue rules and capacity limitations
- Ensure appropriate insurance coverage for your event

### 7.2 Prohibited Activities
- Illegal activities or violations of venue policies
- Damage to venue property or equipment
- Disturbing other venue users or neighbors
- Exceeding agreed capacity or time limits

### 7.3 Liability for Damages
- You are responsible for any damage caused during your event
- Security deposits may be retained to cover damages
- Additional charges apply for excessive cleaning or repairs

## 8. Intellectual Property Rights

### 8.1 Our Content
- All website content, logos, and materials are owned by or licensed to us
- You may not reproduce, distribute, or create derivative works without permission
- Limited license granted for personal, non-commercial use of our services

### 8.2 User Content
- You retain ownership of content you submit to our website
- You grant us license to use your content for service provision and marketing
- You represent that your content does not infringe third-party rights

## 9. Disclaimers and Limitations of Liability

### 9.1 Service Availability
- Services provided "as is" without warranties of any kind
- We do not guarantee uninterrupted or error-free service
- Venue availability and descriptions are subject to change

### 9.2 Limitation of Liability
- Our liability is limited to the amount paid for services
- We are not liable for indirect, consequential, or special damages
- You acknowledge that venue booking involves inherent risks

### 9.3 Third-Party Services
- We are not responsible for third-party venue policies or services
- Disputes with venues should be resolved directly with the venue
- We provide venue information as a convenience service

## 10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as outlined in our Privacy Policy.

## 11. Modifications to Services and Terms

### 11.1 Service Changes
- We may modify, suspend, or discontinue services at any time
- We will provide reasonable notice of material changes
- Continued use constitutes acceptance of changes

### 11.2 Terms Updates
- These Terms may be updated periodically
- Updates will be posted on our website with effective date
- Material changes will be communicated via email

## 12. Indemnification

You agree to indemnify and hold harmless PVI Events, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of our services
- Your violation of these Terms
- Your event activities
- Any third-party claims related to your booking

## 13. Dispute Resolution

### 13.1 Governing Law
These Terms are governed by the laws of Malaysia, without regard to conflict of law principles.

### 13.2 Jurisdiction
Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of Malaysian courts.

### 13.3 Alternative Dispute Resolution
We encourage resolution of disputes through good faith negotiation. If negotiation fails, disputes may be submitted to mediation before pursuing legal action.

## 14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

## 15. Entire Agreement

These Terms, together with our Privacy Policy and any venue-specific terms, constitute the entire agreement between you and PVI Events regarding the use of our services.

## 16. Contact Information

For questions about these Terms or our services, please contact us:

**Perda Venture Incorporations Sdn Bhd**
Email: [[email protected]]
Phone: [Your Phone Number]
Address: [Your Business Address]
Website: pvievents.com

**Business Hours:** [Your Operating Hours]

## 17. Emergency Contact

For urgent matters during events, please contact:
Emergency Line: [Your Emergency Contact Number]

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**Acknowledgment:** By using PVI Events services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

*Last reviewed: [Insert Date]*

# Privacy Policy

**Effective Date:** [Insert Date]
**Last Updated:** [Insert Date]

## 1. Introduction

Welcome to PVI Events (pvievents.com). This Privacy Policy explains how Perda Venture Incorporations Sdn Bhd ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website and venue booking services.

We are committed to protecting your privacy and ensuring the security of your personal information in accordance with the Personal Data Protection Act 2010 (Malaysia) and other applicable laws.

## 2. Information We Collect

### 2.1 Personal Information
When you use our venue booking services, we may collect:
- **Contact Information:** Name, email address, phone number, mailing address
- **Booking Details:** Event date, time, venue preferences, number of guests, event type
- **Payment Information:** Billing address, payment method details (processed securely through third-party payment processors)
- **Account Information:** Username, password, booking history, preferences
- **Communication Records:** Messages, inquiries, and correspondence with our team

### 2.2 Automatically Collected Information
- **Technical Data:** IP address, browser type, device information, operating system
- **Website Usage:** Pages visited, time spent on site, clickstream data, referring websites
- **Cookies and Tracking:** We use cookies and similar technologies to enhance your experience

## 3. How We Use Your Information

We use your personal information to:
- **Process Bookings:** Confirm reservations, manage venue availability, coordinate events
- **Payment Processing:** Handle transactions and billing for venue rentals
- **Customer Service:** Respond to inquiries, provide support, resolve issues
- **Communication:** Send booking confirmations, updates, promotional offers (with consent)
- **Website Improvement:** Analyze usage patterns to enhance our services
- **Legal Compliance:** Meet regulatory requirements and protect our business interests
- **Marketing:** Send relevant offers and updates about our venues (you may opt-out anytime)

## 4. Information Sharing and Disclosure

We may share your information with:

### 4.1 Service Providers
- Payment processors for secure transaction handling
- Cloud hosting providers for data storage
- Email service providers for communications
- Analytics providers for website improvement

### 4.2 Venue Partners
- Specific venue information shared only when necessary for your booking
- Event coordination details with venue staff

### 4.3 Legal Requirements
- When required by Malaysian law or legal process
- To protect our rights, property, or safety
- In case of business merger, acquisition, or sale

**We do not sell, rent, or trade your personal information to third parties for their marketing purposes.**

## 5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:
- **Encryption:** Secure transmission of sensitive data using SSL/TLS
- **Access Controls:** Limited access to personal information on a need-to-know basis
- **Regular Updates:** Security systems and protocols are regularly reviewed and updated
- **Staff Training:** Our team is trained on data protection and privacy practices

## 6. Data Retention

We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations (typically 7 years for financial records)
- Resolve disputes and enforce agreements
- Provide ongoing services

Inactive accounts may be deleted after 3 years of no activity, with prior notice.

## 7. Your Rights

Under Malaysian Personal Data Protection Act 2010, you have the right to:
- **Access:** Request copies of your personal information
- **Correction:** Update or correct inaccurate information
- **Withdrawal:** Withdraw consent for processing (where applicable)
- **Data Portability:** Request transfer of your data
- **Deletion:** Request deletion of your personal information (subject to legal requirements)
- **Complaint:** Lodge complaints about our data handling practices

To exercise these rights, contact us at [[email protected]] or use the contact details below.

## 8. Cookies Policy

Our website uses cookies to:
- Remember your preferences and login status
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Ensure website security and functionality

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

## 9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

## 10. International Data Transfers

Your personal information may be transferred to and stored in countries outside Malaysia for processing by our service providers. We ensure appropriate safeguards are in place to protect your data during such transfers.

## 11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

## 12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website

Continued use of our services after changes indicates acceptance of the updated policy.

## 13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

**Perda Venture Incorporations Sdn Bhd**
Email: [[email protected]]
Phone: [Your Phone Number]
Address: [Your Business Address]
Website: pvievents.com

**Data Protection Officer:** [If applicable]
Email: [DPO Email]

## 14. Governing Law

This Privacy Policy is governed by the laws of Malaysia. Any disputes arising from this policy will be subject to the jurisdiction of Malaysian courts.

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*This Privacy Policy is designed to be transparent and comprehensive. If you have any questions about how we handle your personal information, please don't hesitate to contact us.*